The average base salary for a senior CSM in the United States is $78,180 / year, according to Glassdoor. . Anonymously share your pay to help the community. You will be the key contact to a portfolio of customers within your territory, assisting with onboarding and through their time using the Avero platform. Extensive knowledge of the function and department processes. Your Impact. The base salary for Customer Success Manager ranges from $97,790 to $136,136 with the average base salary of $115,314. Customer Success Manager directs the day-to-day operations of the customer success team focused on providing customers with a voice, support, guidance, and knowledge resources that will facilitate the achievement of their business objectives using the organization's products and services and that will drive sales and increased revenue. Rest assured; we have gathered all the information you will need. Similar jobs . Birdeye drives business growth by getting new reviews and improving customer experience. Such a position may be in the sales department as the head of the CS team, or in a larger company, it may be referring to multiple people, each with a team of their own, working in a separate customer success department under another chief. From compensation planning to variable pay to pay equity analysis, we surveyed 4,900+ organizations on how they manage compensation. According to this research by Mordor Intelligence, in a timeframe of 5 years (2021-2026), the compound annual growth rate estimated for the global customer success management market is 25.02%. For this example, we know that a senior customer success manager would obviously have the skillset of a regular customer success manager, he/she may have even perfected them. In this role, you will interact with all levels of our organization as well as high-profile clients, partners, and associ Job Description TriNet ($104,500 a year), Implements strategies and processes that deliver consistent customer satisfaction through all phases of the customer lifecycle and that promote retention. Salary.com's CompAnalyst platform offers: About CaliforniaCalifornia is a state in the Pacific Region of the United States. Alternative titles for Customer Success Manager that carry most of the same responsibilities but are designed for candidates with less experience, include Customer Success Specialist and Customer Success Associate. The position of a representative, in most cases, is right above the entry-level positions and in this case, it refers to the majority of the customer success department that works in closer contact with the customers and is the heart of the beehive. We find strength in diversity and inclusion, actively seek different points of view, and ask everyone to be their authentic self at all times. The average Customer Success Manager salary in California is $128,805 as of December 27, 2022, but the range typically falls between $109,231 and $152,064. But today consumers choose businesses based on online reputation and digital experiences. However, this software is merely tools to assist the masterminds behind the real work, who are the customer success manager and the rest of the team. Employers include Google, Quorum and VMware. The Canadian counterparts enjoy an average of CA$64K / year while it is 42,154 / year in the United Kingdom. The average sees 61,571 / year in the United Kingdom while in Canada, it is CA$70K / year. Search more salaries here: Customer Success Manager Salaries with No Diploma, Customer Success Manager Salaries with a High School Diploma or Technical Certificate, Customer Success Manager Salaries with an Associate's Degree, Customer Success Manager Salaries with a Bachelor's Degree, Customer Success Manager Salaries with a Master's Degree or MBA, Customer Success Manager Salaries with a JD, MD, PhD or Equivalent, 10th Percentile Customer Success Manager Salary, 25th Percentile Customer Success Manager Salary, 50th Percentile Customer Success Manager Salary, 75th Percentile Customer Success Manager Salary, 90th Percentile Customer Success Manager Salary, Detailed skills and competency reports for specific positions. One of the top questions people ask when considering a career as a customer success manager is, how much do customer success managers make?. Dismiss. But the thing is, intelligence isnt all that matters for this position, and an ideal candidate would need 10+ years of experience. This one is basically the next in line after the director of CS and its responsibilities are quite similar to those of the directors. At the highest seniority level, an experienced Customer success manager in US can make a salary range of $47,014 to $110,742 with at least 5 years of experience, based on 7 salary contributions. The ONLY 6 Change Management Tools You Need to Make Change Easier. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law. Customer Success Managers are responsible for, you guessed it, the success of their customers! This website stores cookies on your computer. As a Customer Success Manager, you will use a combination of tools to help . . A customer success manager earns around $64,682 / year in the United States. In fact, What Is Sales-led Growth? Yes, a senior CSM needs to have leadership qualities, but for a director of CS, it is even a bigger must. Additional pay could include cash bonus, commission, tips, and profit sharing. In general, CS specialists undertake technical responsibilities of the CS team, and while superior to CS associates, they stay inferior to CSMs. Commercial Sales Manager. The top 5 paying industries for a Customer Success Manager in United States are Pharmaceutical & Biotechnology with a median total pay of $135,292, Information Technology with a median total pay of $133,927, Management & Consulting with a median total pay of $126,423, Manufacturing with a median total pay of $126,173, and Telecommunications with a median total pay of $124,731. This is substantially higher compared to the supposed national average listed above. ","acceptedAnswer":{"@type":"Answer","text":"In general, CS specialists undertake technical responsibilities of the CS team, and while superior to CS associates, they stay inferior to CSMs. Medical and Dependent Care Flexible Spending Accounts, Company Paid Disability, Life Insurance and AD&D. With 1 to 3 years of experience in sales, marketing, or a similar department, Glassdoor data shows that the median base salary for a customer success associate in the United States is $55,919 / a year. When hiring a VP of customer success, you know that you need the sharpest tool in the shed. The average salary for a customer success manager in the United States is $73,000 per year. If you are thinking of becoming a Customer Success Manager or planning the next step in your career, find details about, See pay for all companies for a Customer Success Manager in United States, Oracle Customer Success Manager salaries - 146 salaries reported, Microsoft Customer Success Manager salaries - 109 salaries reported, HubSpot Customer Success Manager salaries - 96 salaries reported, AppFolio Customer Success Manager salaries - 90 salaries reported, Adobe Customer Success Manager salaries - 82 salaries reported, Procore Technologies Customer Success Manager salaries - 80 salaries reported, Glassdoor Customer Success Manager salaries - 78 salaries reported, Yelp Customer Success Manager salaries - 78 salaries reported, Salesforce Customer Success Manager salaries - 75 salaries reported, LinkedIn Customer Success Manager salaries - 73 salaries reported, CareerBuilder Customer Success Manager salaries - 72 salaries reported, athenahealth Customer Success Manager salaries - 72 salaries reported, Workiva Customer Success Manager salaries - 71 salaries reported, KnowBe4 Customer Success Manager salaries - 71 salaries reported, Benefitfocus Customer Success Manager salaries - 64 salaries reported, Cisco Systems Customer Success Manager salaries - 62 salaries reported, Wunderkind Customer Success Manager salaries - 62 salaries reported, Imagine Learning Customer Success Manager salaries - 61 salaries reported, ServiceTitan Customer Success Manager salaries - 58 salaries reported, Workday Customer Success Manager salaries - 52 salaries reported, the role, the career path and salary trajectory of a Customer Success Manager. Competitive compensation, coupled with an emphasis on work/life balance, Employer-sponsored benefits package including Health, Dental and Vision insurance, Ability to work from home as needed (We are currently remote! How they go about this can vary quite a bit depending upon the industry, but their work is always based on relationship-building, strong communication skills, and the ability to lead a team. A one-time (for page view) session cookie is necessary to provide protection against a security attack called "Cross-site scripting (XSS)". Customer success manager salaries Anonymously share your pay to help the community. Salaries estimates are based on 16738 salaries submitted anonymously to Glassdoor by a Customer Success Manager employees. To learn more please visit: https://birdeye.com. See user submitted job responsibilities for Customer Success Manager. Product Marketing Alliance. As a Customer Success Manager (CSM) in our Commercial segment, you will report to the Manager, Commercial Customer Success and be the face of Motive for customers with fleets of between 20 and 50 vehicles. According to Glassdoor, a director of customer success in the United States earns an average base of $122,091 / year. We are an equal-opportunity employer and welcome builders of all backgrounds. This is based on data from 728 TurboTax users who reported their occupation as Customer Success Manager and includes taxable wages, tips, bonuses, and more. Additionally, you will identify opportunities for the sales team to up-sell new products to your customers. This path is by no means the most common for CSMs to follow, but has become more and more common due to the fact that Customer Success Managers work so cross-functionally within the organization and develop a deep understanding of what drives success for the customer and the company. Created by hospitality operators for hospitality operators, Avero is the trusted technology partner for the hospitality industry. Although the customer success title that is way more popular than the others and is sometimes used as an umbrella term is customer success manager, it is only one of the several customer success positions. Final offers are determined using multiple factors including experience and level of expertise. Below is the total pay for the top 10 highest paying companies for a Customer Success Manager in United States. Customer Success Manager See 146 salaries from all locations 8,270 open jobs $152,320 / yr $119K $199K Microsoft 4.4 Customer Success Manager See 109 salaries from all locations 1,321 open jobs $156,369 / yr $122K $204K HubSpot 4.5 Customer Success Manager See 96 salaries from all locations 118 open jobs $121,883 / yr $96K $158K AppFolio Procore is looking for an inspiring and accomplished Sales Development Representative to join one of the highest-performing sales teams in the software industry. All rights reserved. The lowest salary for a Commercial Customer Success Manager in United States is $45,944 per year. How much does a Customer Success Manager make in the United States? As mentioned above, the more money a customer spends with a company, the more a CSM is typically compensated, making these the most lucrative CSM roles out there. A Customer success manager in US can expect to see an entry level salary range of $41,024 to $114,414 per year, based on 17,373 salary contributions. Total salary amounts here include total taxable wages, tips, prizes and other compensation. We empower 40,000+ hospitality professionals with the answers they need to transform their businesses and their lives, getting them out of the back office and into the kitchen with their staff, onto the floor with their guests, and at home with their families. UserGuiding 2023 - All rights reserved. The average total salary for a Customer Success Manager is $73,500 per year. Analyze the market and your qualifications to negotiate your salary with confidence. Customer Success Manager. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. If you'd like to stay in touch and be the first to hear about new roles at Procore, join our Talent Community. 45,691 Commercial Customer Success Manager jobs available on Indeed.com. Local businesses often struggle to overcome the complexity and inefficiencies that come from using multiple applications to manage and optimize their marketing and customer experience operations. By looking at such statistics, we can easily say that the customer success industry is a safe bet for a career plan. Copyright 2023 Aspireship -Terms -Employer Terms -Privacy. Has full authority for personnel actions. One of the most straightforward paths for CSMs is to gain seniority, and begin serving larger customers with much higher LTV (lifetime value). At Birdeye, we seek to innovate and to be the #1 product in our category, which means we continually raise the bar to deliver meaningful results for ourselves and our customers. How much do Customer Success Managers make? Search thousands of open positions to find your next opportunity. How To Create A User Onboarding With Intercom (And how to make it even better), 12 Free and Paid monday.com Alternatives for Better Team and Project Management, 7 WalkMe Alternatives and Competitors That Will Fit Better With Your Business (Free & Paid), 10 Best Practices to Onboard a New Client the Right Way, 12 Data Science Books That Will Turn You Into a Data Scientist, 14 Best Books on Product Management in 2023, Top 10 Client Onboarding Software You Need in 2023. Equity in the company all employees have a stake in our growth. This cookie is mandatory, short lived (one page interaction) and contains no personally identifiable information. This website uses cookies to improve your browsing. 2+ years of experience in customer facing roles, preferably in the hospitality SaaS company industry. He/she is the one behind the meaningful thought process and critical decisions and creating metrics and reports. 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